Create a Dispute

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What are disputes?

Not all deductions are valid, and contesting invalid deductions can be a complicated process. Each distributor + retailer has a different process for disputing, whether it's submitting through their portal or sending a form through email.

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To make this easier, Confido has a native dispute tool that will flag high-likelihood disputes and submit disputes on your behalf, so you never need to fill out that UNFI spreadsheet ever again.

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Let's walk through it.

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How do dispute through Confido

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On the disputes page, Confido will display all of the disputes that are currently in-progress, for an easy view to track ongoing disputes, aging, and types.

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To initiate a dispute, click into any of the deductions and there will be an area to fill out dispute information. You will need to fill out the amount, message, PO number, DC, and upload any supporting documents. Afterwards, Confido will file off the dispute on your behalf.

Confido links directly into the team's designated email inbox or retailer portal to file the dispute. After filing the dispute, ensure that the team continues to track and followup on disputes that are not resolved after 30 days.

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